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Frequently asked questions



Unleash your questions

Below, you’ll find a list of frequently asked questions about our dog walking and other pet care services. If you don’t see your question listed, please contact us.

  • Do you offer pack walks?
    No, we only offer private walks. Your pooch will receive a personalized walk and our undivided attention!
  • Will I have the same care provider each time?
    If requested, yes, but that may limit availability. We work as a team, and typically schedule a primary walker and back-up walker.
  • How can I book a service?
    Schedule, review or edit your services online through Time to Pet. Once a service request is approved, you’ll receive a confirmation email. All scheduling is routed through our main office, so please do not call, text or leave written notes for your usual walker to schedule. Feel free to schedule a call or email us with questions or requests, too!
  • Why do you require a meet-and-greet?
    We schedule a free initial consultation so we can get acquainted with you and your pup. The walker will also review your information and your pup’s routine. Please be ready to give your walker a key (that has been tested) and/or a garage code to your home.
  • What if I get a new pet / change my locks / etc.?
    In addition to the free consultation, many clients want their walker to stop by if there are changes in the household, new pets to meet, new things to see in the home or new locks. For these visits, we will schedule a regular dog walk slot. Alternatively, we are pleased to review instructions over the phone, via email or update client profiles at no charge.
  • Can I request last-minute services?
    Yes! If we have availability, we’re happy to add your pooch onto our schedule at the last minute.
  • Can I pay online?
    Yes! We accept credit cards and Venmo (as well as checks if you prefer paper). We offer two billing options: monthly (for three or fewer walks per week) or weekly (for four or more walks per week). Monthly clients will receive an email invoice at the end of each month. Weekly clients will receive an email invoice each Friday. Click the ‘Pay Now’ link in your invoice to pay electronically or mail a check to Daily Leash, 1506 Washington Street, Holliston, MA 0174.
  • Are you insured?
    Yes! We are bonded, with liability insurance. We also hold worker's compensation insurance for all walkers/sitters.
  • How can I cancel services?
    Weekday services can be canceled by 7 a.m. at no charge. Weekend or holiday services can be canceled with 48 hours’ notice.
  • What policies do you have for Daily Leash staff entering my home?
    If a garage code is offered to gain entry to your home, you are responsible for any missed visits due to malfunction or power outage. If we are required to employ a locksmith to gain entry into the premises due to the malfunction of the lock or failure to provide a functioning key, you will be responsible for reimbursing Daily Leash for all costs incurred. Our walkers are instructed not to allow anyone into your home. Please provide the key to anyone else coming to your house, such as house cleaners or workers, and let our office know if anyone will be in the home when the walker is scheduled to come for your dog to avoid surprises.
  • How much do you charge?
    Prices are different for each service. Please refer to our Services page for a breakdown of our rates.
  • What are your rates?
    Prices are different for each service. Please refer to our Services page for a breakdown of our rates.
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